Terms & Conditions
We accept bookings over the phone using 01752 426123, in person, online at JacalynJamesClinic.co.uk or our Facebook page. You will be asked to provide a contact number and email address on booking so that we’re able to confirm your appointment and provide you with email and text notifications. When booking online a booking fee will be required.
Cancelling An Appointment
We understand that things happen and that you may need to change or cancel your appointment, so we ask that you please give us as much notice as possible.
However to fill last minute cancellation spaces we require a minimum of 48 hours notice, if less than that is given then a 50% cancellation fee will be applied to your account. The cancellation fee will be added to the balance of your next appointment. If you have paid a booking fee then this will be lost if less than 48hrs notice has been given.
If you “NO SHOW” to an appointment then 100% of the appointment charge will be added to you account & you wont be able to rebook an appointment till this is paid.
Booking Fee
If an appointment is booked online then a booking fee is required for all treatments. This will be taken off your end balance
If you are booking bridal makeup a 50% booking fee is required to secure your date and the balance is payable 3 days before the wedding.
If you are booking bridal packages a 50% booking fee is required on booking and the balance payable on day of treatments.
All booking fee’s are NON REFUNDABLE but can be transferred to another treatment or day if needs be.
if you cancel with less than 24hrs notice then your booking fee will be lost
Parking
There our several places to park at the clinic. we have 3 spaces outside the front of the shop front. please don’t park or block the drive. You’re also able to park on street, Please don’t block the residents front gates
Refunds
Please bare in mind that this is a busy clinic and lateness will shorten your appointment time. If your more than 15 minutes late then your appointment will be cancelled & you will have to rearrange.
General Conditions
Children are only allowed in the clinic if they are attending a hair cut appointment.+ Please bring things to keep your children entertained. We don’t really have the room to accommodate prams and push chairs.
We accept payment in the form of Cash or Card.
We want you to have a relaxing time at Jacalyn James Clinic and leave feeling Fabulous. If for any reason your treatment wasn’t as expected please contact us directly so we can understand any concerns you may have and discuss and come to an agreement on resolving them.
Vegan Friendly
We like to ensure as many of our products are vegan friendly, so you can relax in the knowledge that we’re conscious and caring about your needs.
Award Winning Clinic
Our clinic has won many national level awards over the years due to the exceptional experience and service we provide.
Cruelty Free Products
We’re all animal lovers in the clinic, so none of our products are tested on animals. We are proud to be a cruelty-free beauty clinic.
Quality Brands
It’s important to us that the products we use are of the highest quality. That’s why we only use reputable industry lead suppliers.
Safe Space
We always go the extra mile with everything we do, so you’ll enjoy a safe and welcoming space to fully unwind and relax.
Skincare Experts
Our skincare expert Abigail is on hand to help you look and feel your very best. If you want to refresh and revitalise your skin, we’re here to help.
